Day 8: I am grateful for people who care.

OK so here is the story. Last February I bought a Polaroid TV. Two months ago it stopped working. The picture would come on for a second and then the screen would go blank. I called Polaroid and they said it was still under warranty and to ship it to their repair shop in MN, at my expense.

Two weeks later the TV is shipped back to me, with a note from the repair man stating that their was in fact no problem with the TV and no action was taken. So I hesitantly plugged the system back in, inserted the cable and turned on the TV. To my utter disappointment the picture came on for a second and then went blank. I called Polaroid right away and as nicely as possible, I explained the situation.

I called on a Friday, they said I would receive a packing slip by Monday and I would just have to drop the TV off at a UPS store and they would ship out a new TV to me. Once week later, on the following Friday, I had to call them back saying I STILL had not received the packing slip and they needed to email it to me ASAP!!!! The next day I dropped the TV off and it was shipped back to where ever it needed to go.

Last week I received a call, from Polaroid, saying they tested the TV again and.......dramatic pause......there was no problem with it and they would be shipping it back to me!!!!! I again called back right away, talked to the supervisor who just told me, over and over again, that the repair department sent him pictures of my "working TV" and there was nothing he could about it. The problem was on my end and that I should try to find some other TV and try to hook it up to see it experiences the same problem.

Long story short, I called again today to ask for the tracking number of my TV so I would be here when it was delivered. I then waited patiently for the person to look it up and get back to me. Did he give me a tracking number? No, he said that there is NO information about where my TV is and the "only person" he can ask about it is not available. At that point I had no words, speechless. Did anyone care!!!

So even though Polaroid does not hire people that care, I know that there are still people out there who do. Who give a crap about helping someone else, not because they are paid for it!! But because they want to.

So to few of you out there, I say....Thank you.